Signals, such as putting your hand over your heart to signify empathy or thumbs up to show you agree, seem to improve people’s experience of video calls more than typing words or using emojis
at University College London came up with a set of gestures after many video calls during covid-19 lockdowns. “It was born out of my frustration with [online] meetings,” says Hills – who also works as a management consultant – during a video call withIn online meetings, he began informally testing a range of gestures, including ones borrowed from his work as a volunteer lifeguard and as a mentor to an addiction support group.
These include putting your hand over your heart to signify empathy, thumbs up or down to show agreement or disagreement and putting your hand on your head to suggest you want to ask a question. The last of these signals, says Hills, was borrowed from the movies of Laurel and Hardy.Half of the students were asked to use those signals in seminars done by video call, and a control group had meetings, but didn’t use the signs.
The researchers did a second experiment, in which non-students were paid for their time, which also included a third group using emojis instead of gestures. Gestures showed a similar advantage over the control group again, and also over the emoji group.
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