Study shows AI chatbot provides quality and empathetic answers to patient questions ArtificialIntelligence Coronavirus covid Healthcare Medicine Pandemic Stress AI ChatGPT JAMAInternalMed
By Dr. Sanchari Sinha Dutta, Ph.D.May 14 2023 A study published in JAMA Internal Medicine indicates that artificial intelligence assistant-generated responses to patients’ questions are better than physicians’ responses regarding quality and empathy.
Current strategies to reduce virtual healthcare burdens include restricting electronic message notifications, billing for responses, or delegating messages to less trained medical staff. However, these strategies limit patients’ access to quality healthcare support. Currently, healthcare systems are considering artificial intelligence assistants to reduce the workload of healthcare professionals.
Important observations The study utilized a public database of questions from a public social media platform to randomly select 195 exchanges with a unique patient’s question and a unique physician’s answer. Related StoriesAccording to their reports, chatbot responses are significantly higher quality than physician responses. They used the Likert scale to categorize the responses into five groups, i.e., very poor, poor, acceptable, good, or very good. The findings revealed that chatbot responses are better than good quality, and physician responses are acceptable.
Study significance The study finds that an AI chatbot assistant-generated responses to patients’ healthcare messages are better than physician-provided responses in terms of quality and empathy. Based on these findings, the scientists recommend that AI chatbot assistants can be adopted in clinical setups for electronic messaging. However, chatbot-generated messages should be reviewed and edited by physicians to improve accuracy levels and restrict potential false or fabricated information.
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