Intelligent Coffee closes gap in experience economy paid SAP
to measure not only the maintenance experience such as technician expertise and repair speed, but also the machine’s performance against factors like pricing options and operations.
“Companies can apply user feedback to help design improvements in upcoming versions,” said Aurin. “You can identify which features are most important for users by location, and which are not.”. For example, if customers shared negative feedback about a machine, the company could use that intelligence to target those groups for discounts to win them back or upsell new coffee makers.
Even the packages of coffee beans in this prototype store held potential for a better experience. Consumers could scan the coffee bags with their mobile app, and the technology read the label to identify which brew best matched their tastes, based on their past coffee purchases and ratings.at SAPPHIRE NOW, he talked about how companies need to close the 1.6 trillion-dollar gap between customer expectations and what they actually experience.
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