Anna Brose said her dog, Gus, recently died from stomach bloat. Days after she tried to return unused pet food, she found a surprise on her front porch.
When Anna Brose’s dog passed, she decided to send unused pet food back to Chewy — not expecting the company to send her a gift back.
"Gus was a sweet, loving soul," Brose told FOX Television Stations. "He was very nervous when we first adopted him, and had a lot of fears — new people, thunder, balloons — but he worked so hard to overcome those fears in order to be close to us. He just wanted to be in physical contact with one of us at all times."
"It was so touching and unexpected to receive the flowers from Chewy," she continued. "It absolutely blew me away. I've always had great customer service from them, but this was a whole other level. It meant so much to us that they knew and cared that Gus was gone."Scientists explain how some dogs can remember their favorite toys
"Each interaction with a customer is an opportunity to delight them in a moment of joy or provide empathy in a time of grief," Andrew Stein, senior director of Chewy’s customer service, said in a statement to FOX Television Stations.
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