Ofgem's new code of practice for prepayment meters will extend protections, but has been criticised for not covering more vulnerable households.
Energy firms installing prepayment meters will be required to try to contact a customer at least ten times and conduct a"site welfare visit" before forcibly conducting the installation, new guidelines will say.
Energy company workers will also be required to wear body cameras or sound recorders to make sure new energy regulator rules that govern prepayment meter installations are being adhered to. Ofgem's new code of practice for prepayment meters will outright ban forcibly installing prepayment meters in the homes of people with a terminal illness and those aged 85 and older who don't have someone to care for them.
People with a health condition that would be worsened by living in a cold home - such as emphysema and sickle cell disease - will also be protected from forced installation, as will people who require a continuous supply of electricity for medical equipment.
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