The guidelines will also bar providers from fitting prepayment meters for anyone with a terminal illness or chronic conditions such as emphysema
An investigation by i revealed energy companies were imposing the meters on tens of thousands of customers Energy suppliers have agreed to a new code of practice which bans the installation of prepayment meters in the homes of customers over the age of 85.revealed that energy companies were imposing the meters on tens of thousands of customers who had incurred debts in the cost of living crisis.
Prepayment meters require people to top up a prepayment card, key or app to pay for their gas and electricity – and can automatically cut off power if not kept topped up.generally pay six per cent more for their energy than those on credit.‘s investigation, Ofgem imposed a temporary blanket ban on the forced installation of meters while the new code of conduct was drawn up.
The guidelines, set to be revealed on Tuesday, bar providers from fitting meters for customers over 85, anyone with a terminal illness, and people with chronic conditions such as emphysema. The new code also requires firms to make at least 10 attempts to contact a customer and conduct a “site welfare visit” before a prepayment meter is installed.that debt agents working for suppliers will be required to wear body cameras or audio equipment to ensure the rules are being followed.
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