To make sure that Citi Bike docks have enough bicycles, trucks move the bikes around the city 24 hours a day. But a surge in ridership has created challenges for staff.
's bike-share program, which is one of the largest in the world — is so popular that managing the system's logistics presents many challenges. One challenge is keeping the docks stocked with bikes.
Making sure the docks have enough bikes is called rebalancing: Citi Bike trucks move bikes around the city 24 hours a day. Fox attributed the recent rebalancing challenges to a massive surge in ridership.The system experienced nearly 3.5 million rides in June — a 22% increase from a year ago."that are taking place," Fox added. "That does bring on new rebalancing challenges to make sure stations have enough bikes and docks available to riders.
"I was on the phone with the people," Joshua said, "and they said: ‘OK, now get a different one because this one’s out of service.’"
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