Nottingham City Transport said it had investigated the incident and apologised to her
A Nottinghamshire woman says she is now nervous to get on buses - after being removed on a "bitterly cold" night in the city centre when her card failed to work. Michelle Bernard, a support worker from Carlton, said she was unable to board the Nottingham City Transport 25 service at the Victoria Centre due to her Easyrider card failing to work, despite putting funds on it earlier that day.
"This lady offered to pay the fare for me. When she went to pay he said 'no I don't want it', he switched the engine off and refused to drive the bus."I said 'why should I get off the bus? Someone offered to pay my fare, have you got something against me?' I said 'I'm not getting off the bus because I don't know how I'll get home and I've got no money'. Why would he treat me like that? His sole intention was to get me off the bus.
NCT said it has investigated and followed the matter up with the driver. Ms Bernard, who has made a formal complaint with the bus company, said the experience had left her with long-term difficulties. David Astill, managing director at NCT, said: "We have investigated the incident thoroughly and followed the matter up with the driver concerned. We don't disclose the nature of the follow up action with the driver as that is an internal confidential matter covered by the Data Protection Act 2018.
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