Will LakeCountyIL residents, officials get answers about recent water system failure?
Senior representatives of Aqua Illinois will explain why the water system failed and describe what steps the company will take to prevent the crisis from reoccurring, local lawmakers announced.
Aqua Illinois' Hawthorn Woods-based system experienced multiple failures starting July 2. An estimated 1,200 residential and commercial customers in Hawthorn Woods, Kildeer and nearby unincorporated areas were advised to boil water before drinking or cooking with it; hundreds lost water service for days.Repairs were completed by July 9. All the affected customers were told their water was safe to drink again by July 11.
The Illinois Commerce Commission, which regulates public utility services across the state, received dozens of complaints from Aqua Illinois customers regarding the crisis. It subsequently launched an investigation into the emergency and the company's response.
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