The Rip Off Britain team is ready to tackle the issues you feel affect you the most.
When you book a package holiday, you probably expect that one company will deal with all the arrangements so all you have to do is pack and check in. But some Rip Off Britain viewers have been getting in touch to tell us they were also asked to ‘verify’ their flights. Some who failed that process lost their holiday.
Diane Agro from Cheshire booked a package holiday to Rhodes with On The Beach and got an email from the company nine days later saying she’d need to verify the flights directly with the airline before she could check in. She turned to On The Beach, but the OTA was unable to help. Diane was asked to settle the remaining balance but instead decided to cancel the holiday, losing £440 for the non-refundable flights.
Unlike Diane she successfully logged on, but after carrying out each of the checks, her verification failed. Patricia and Diane are just two of the thousands of people caught up in a battle between Ryanair and online travel agents including Booking.com, eDreams Odigeo, Expedia, Kiwi.com, lastminute.com, Skyscanner and On the Beach.
Several OTAs have now joined together to urge UK regulators to put an end to Ryanair’s demands for additional verification, and some – including On the Beach – have launched legal challenges against Ryanair’s actions. Meanwhile Ryanair has also launched legal actions against a number of OTAs. The airline said that OTAs ‘screenscrape’ its website to mis-sell its services to ‘unsuspecting customers’ and apply ‘hidden markups for no useful service’.
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