“It is clear the global airline industry is in need of significant improvement,' say the producers of a new report ranking the best and worst airlines.
Getting there is half the fun, they say. But nothing ruins a vacation like a bad flight. AirHelp, a for-profit agency that helps passengers get compensated for delayed or canceled flights, has just released its rankings of 72 major global airlines.
Nobody likes finding out their flight is canceled, says Zillmer, but if airlines process compensation claims quickly and without hassle, they can still earn customers’ trust. iStock/Getty Images The fifth oldest airline in the world, Czech Airlines is a member of the SkyTeam alliance, flying to 50 cities in Asia and Europe during the summer season. It received a 7.7 for on-time flights, 5.2 for service and 6.31 for claims, with an overall score of 6.0.The fourth largest carrier in Sub-Saharan Africa, Air Mauritius's main hub is Sir Seewoosagur Ramgoolam International Airport in Plaine Magnien, about 30 miles from Mauritius' capital, Port Louis.
Adria earned a 6.7 for on-time flights, 7.5 for quality of service and 3.8 for claims processing, leading to an overall score of 5.98.Argentina's largest airline has been a member of SkyTeam since 2012. Some 350 flights were canceled last week due to a labor strike in Buenos Aires, affecting 22,000 passengers.
6. Norwegian Air iStock/Getty Images Scandinavia's largest airline, Norwegian is also the third largest budget carrier in Europe. It offers regular service within Scandinavia and Finland, other parts of Europe and holiday destinations in the Mediterranean and Canary Islands. In March, the airline was criticized for removing two teenage brothers from a flight after they asked the crew not to serve peanuts on the plane as the elder brother had a severe peanut allergy.
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