You are about to smash that end-of-week work deadline. Then the unthinkable happens: You can't log in to your Google account.
Rather than use Google’s most popular tool, Search, for the answer, we decided to ask the company directly what happens when users can’t get in and what steps they should take to recover their account. Guemmy Kim, director of account safety and security at Google, guided us through our questions.in this situationKim says there are three main scenarios where a user can find themselves unable to get into their account. The first is the user losing their credentials.
The third scenario is that Google suspends an account that is in violation of its policies. If a user has posted abusive content, or their email address is involved in phishing hacks, those would be a few of the possible reasons for an account to get disabled over a policy issue.
Accounts flagged for policy violations, however, have the option to have that action reviewed upon their next login. In this case, users are still in control of their account identity.
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