Transportation Secretary Pete Buttigieg’s customer service tool compares policies for rebooking, meal vouchers and hotel rooms.
“Is it a silver bullet that will solve all the problems? No. But it is a step forward,” said John Breyault, a spokesman for the National Consumers League.
The dashboard only deals with circumstances within the airline’s control, like mechanical problems. A glance tells consumers that American Airlines, Delta Air Lines, United Airlines and JetBlue make the most promises when it comes to rebooking and meal vouchers or hotels. On the opposite end, Frontier Airlines makes the fewest.“The airlines for years have been able to get away with obscuring their legal responsibilities in dense legalese in the contract of carriage,” Breyault added.
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