United passenger David Dao says he 'just cried' after he saw video of himself being dragged off a plane in the 2017 incident
Dr. David Dao doesn't recall officers dragging him off a United Airlines flight -- but he does remember being emotional after seeing cell phone video of the 2017 incident that created a firestorm of controversy for the airline, he told ABC News.
"I just cried," he told ABC in an interview shown Tuesday on"Good Morning America" when asked how he felt seeing the viral video.Dao, speaking publicly for the first time about the encounter that left him bloodied, said that he woke up in a hospital with no memory of being taken off the plane.
United CEO: A mistake of epic proportions 01:33Joya and Forest Cummings told CNN that Dao was not belligerent and got only mildly upset when a second officer arrived and demanded he leave the plane, they said. An initial letter sent to United employees appeared to blame Dao, referring to him as"disruptive and belligerent," and praised employees for following"established protocols." But United came under fire for how it responded as the footage went viral.
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