Troubleshooters help military family fighting cell phone contract problem

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Troubleshooters help military family fighting cell phone contract problem
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The international plan was an additional $70 a month on top of the $50 Julie Schultz was already paying for her son's service. Then she learned about the 'Military or Service Member Cancellation.'

The international plan was an additional $70 a month on top of the $50 Julie Schultz was already paying for her son's service. Then she learned about the "Military or Service Member Cancellation."Military families are entitled to certain programs, but sometimes accessing those programs isn't easy.

Julie Schultz's only child signed up to fight for our country, but for the last few months, she's been fighting for him over his cell phone situation."And he got stationed over in Japan in Iwakuni," she said."I started calling them and asking them what I could do, and basically was told I just needed to get him an international plan," she said.

The international plan was an additional $70 a month on top of the $50 she was already paying for his service. Then she learned about the "Military or Service Member Cancellation." "A military cancellation is when technically they cancel his account so that there's no charges at all. But the difference is he's allowed to keep his phone number," said Schultz.&T does allow service members, spouses, and family members to cancel service while out of the area on active deployment if they meet eligibility requirements. There are no early termination fees and you can ask a carrier to hold your number for up to 39 months before reactivating your service.

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