When Airbnb bans Svitlana Marchenko from its site, it won’t tell her why. Could it have something to do with her residence? The answer is complicated.
Airbnb has suspended my account, but it won’t tell me why. Now it won’t even respond to me.I’ve used Airbnb frequently. The last time I rented a room in a hostel in Romania was in August when I left Ukraine. Everything went well, including the payment.
In November, I wanted to rent an apartment through Airbnb again, but I could not log into my account. First, I saw a message that asked me for a government-issued ID. And, after two days, I received a message that said Airbnb was deleting my account and that I could not create a new one.Airbnb would not tell me why it deleted my account, but suggested one reason could be that the city I lived in, Mariupol, was under Russian occupation.
I’d like to know why Airbnb froze my account. I’d also like to get my account unblocked. I enjoyed using the platform. I don’t understand what I did wrong. Can you help me?Airbnb announced last year that it would stop accepting bookings in Russia, and you are not the first reader to get stuck with an undeserved ban. A few months ago, another reader had a similar problem. His phone number had a Russian country code, even though he lived in Ukraine. Airbnb banned him without explanation.
Of course, Airbnb has the right to do — or not to do — business with anyone it wants. But it should be consistent in applying its policy. In your case, a person Airbnb is trying to protect with its policy — a refugee from the war in Ukraine — is getting punished. That’s not right. I see that you kept a written record of your correspondence with Airbnb. Good work. You might have forwarded that to one of the Airbnb executives I list on my consumer advocacy site,Related Articles
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