Toyota denied a warranty repair on a GR86 engine because it found a photo of the car drifting.
A field technician specialist was assigned to the case but rather than inspecting in person as is typically done, they did not inspect the motor. Instead either he or someone at the dealer looked me up on social media. They showed me a photo of me [drifting] taken at a local Test & Tune event in late March . They also showed me an onboard video of me driving in someone else's white GR86 .
This “proof,” along with the FTSs remark that the issue is common when drifting , prompted him to deny the warranty claim and the Service Manager to agree with the decision. I was provided an estimate of $11k for the repair. Alvarado attempted to fight Toyota on the decision, or at least have them foot some of the bill for the replacement motor. But the service manager at his dealership stuck by the field technician specialist's call. Instead of paying for a new replacement motor, Alvarado had his car towed to a nearby Subaru dealer to have a low-mileage motor installed, costing him roughly $7000 out of pocket.
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