Mandatory service fees are no longer just for large parties.
Beware of phony restaurant service fees — staff and patrons could be getting screwed: whistleblowerNew York City diners have long been accustomed to having a mandatory gratuity added on to bills for large parties of six or eight. But, increasingly, it’sto see an 18% or 20% tip tacked on for parties of just one, two, three or four people — and some customers say it’s leaving a bad taste in their mouths.
Mallios’s restaurants notify diners of the surcharge on the menu, as well as the website and the bill itself. If people take issue, he said they happily offer a refund. The charge appears especially common at restaurants in neighborhoods frequented by tourists.The Olive Garden Times Square does a stealth move where receipts have a total with a “suggested” 18% gratuity added in. A line with an asterisk below notes that customers should “feel free” to increase or decrease the suggested amount.
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