Fans were disappointed on Tuesday when the presale for the tour was marred by technical difficulties.
that arose during the presale for Taylor Swift's The Eras tour, Ticketmaster announced Thursday that the public sale of tickets has been canceled. They were set to go on sale Friday.
Fans were disappointed on Tuesday, when some who had secured Verified Fan presale codes got stuck in Ticketmaster's virtual waiting room or experienced other technical difficulties. Demand for the tour was so great that other phases of theShortly before announcing the cancellation of the general sale on Thursday,explaining what went wrong, blaming unprecedented demand and people who went to the site without Verified Fan access codes.
The company said that over 3.5 million people pre-registered for a chance to score a Verified Fan access code, the largest amount of sign-ups in the company's history. About 1.5 million people received codes, and other people who pre-registered were put on a waitlist. The Verified Fan system aims to keep bots from purchasing tickets for resale and to stop the site from being overwhelmed as it was during the Swift presale.
However, the site experienced a"staggering number of bot attacks," and fans who did not have Verified Fan access codes attempted to join the queue, resulting in 3.5 billion system requests, four times more than Ticketmaster has ever handled in the past.
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