Three essentials for building a strong, innovative team paid Workday
using physics, something people thought was impossible. Like an immigrant going to a new country, he went to another field. He brought knowledge from his field, upset some people, and solved a problem that had stumped game theory experts for decades.
“In a healthy culture, team members can be who they are,” says Shane Snow, who spoke at Workday Rising.In my own company, I saw immigrant-like behavior and the associated cognitive friction as the company grew. Team members came from different places and had trouble communicating. My role as a leader was to facilitate the connections between team members of different backgrounds and communication styles.
Using the “yes, and . . .” philosophy of improv comedy is also a helpful approach. In improv, when a group makes up a story, someone will say something like, “Look, it’s an alien.” The job of the team is not to say, “No, it’s not an alien, it’s a dog.” It’s to say, “Yes, and the alien looks like your dog.” The philosophy is to build on and twist the ideas of others rather than shutting them down.
In a cult-like culture, members have to behave and think a certain way to belong. If they don’t, they get kicked out, ostracized, or punished. Often, in this type of organization, the goal of keeping the ship together is paramount to making breakthroughs. Members might even be happier in a cult-like culture because everyone behaves the same way and has similar beliefs, but there’s no conflict or room to bring things up that are outside of the current paradigm.
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