Bill payers should get £66 a month from October but some prepayment customers have yet to receive help.
Last month the Post Office, the UK's biggest voucher processor, said only 60% of those eligible had redeemed the credits, which are valid for 90 days.
The UK government has told the electricity companies that they must make three attempts by two different means - either post, text or email - to get vouchers to customers. "I've been on the phone to them quite a few times but every time it's always a long queue and you're sitting on the phone for ages," she said.Image caption,
Under the scheme, everyone's energy bill will be cut by £400. This will be applied over six months, with a reduction of £66 in October and November, and £67 every month between December and March 2023.The problem is affecting people across the country, according to energy advisor Conor Forbes "That represents thousands of Scottish households and, indeed, they are just the people who have reached out to us.The energy watchdog Ofgem said the responsibility for getting the vouchers to customers lies entirely with energy suppliers.
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