THOUSANDS of hard-up energy customers are due compensation after the regulator found that they weren’t offered extra support. Utilita is being forced to pay over 25,000 customers £830,000 in …
Utilita has also confirmed that it will make a voluntary contribution worth £321,740 to the Energy Redress Fund, which supports energy customers in vulnerable situations
Cathryn Scott, Ofgem’s director for enforcement and emerging issues, said: "As the energy regulator, protecting consumers is our top priority, and we have strong expectations that energy suppliers must take the individual circumstances of consumers, particularly those who in vulnerable situations, into consideration.
"Prepayment meters are currently relied on by around 4 million UK households, and the current cost of living issue is placing pressure on many households, which in turn is causing more people to require additional support credits to top-up for their prepayment meters.
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