Sunwing has been scrambling to bring hundreds of passengers home from destinations such as Mexico after winter storms disrupted its operations.
“We piled 11 people into three cars with 11 pieces of luggage and travelled through the night and arrived home,” said Patrick Gobeil, who said his group rented vehicles on New Year’s Eve to get home to Prince Albert, Sask., after Sunwing left them in Calgary.We deliver the local news you need in these turbulent times on weekdays at 3 p.m.By clicking on the sign up button you consent to receive the above newsletter from Postmedia Network Inc.
He said he didn’t know he wouldn’t be returning to Saskatoon until he noticed a Calgary tag had been attached to his luggage. He said Sunwing staff on the plane promised hotel and meal vouchers in the city and assured his party they would get transport to Saskatchewan. “That family from Saskatoon, they were literally crying in the airport because they wanted to go home so bad,” said Goertzen.
It said last week that it had planned 43 recovery flights. The airline apologized, saying despite its best efforts, it has failed to deliver on its customers’ expectations.Article content “I completed a survey about my completed vacation with Sunwing and got a $50 voucher, eight days before I got home. And it wasn’t the nicest review,” said Gobeil.
A Sunwing Airlines jet prepares to takeoff at Trudeau International Airport in Montreal on Friday, March 20, 2020. Some Sunwing travellers from Saskatchewan say the airline is leaving them at airports in other provinces, while another says her flight from Mexico that made it to Regina had dozens of empty seats.
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