After nearly two years testing New Yorkers for COVID, workers at NYC's Health + Hospital's Bay Ridge testing site reflect on the pandemic: how it uprooted their lives, brought them together, relying on pets to manage stress, and connecting with patients.
As they move toward a third year on the frontlines, these veteran COVID testers are reflecting on how the pandemic uprooted their lives and brought them together. Gothamist visited the longstanding site to hear about what they’ve learned and their hopes for the future.From the outside, this brick-and-mortar testing site doesn’t look like much. It’s on the ground floor of a parking garage — its windows blacked out and checkered with a patchwork of printer-paper signs.
Maria Generoso, operations lead at the testing site, poses in front of a poster. Workers at the testing site have named the character on the poster “Tom.” They dress him up for different holidays.Maria Generoso, operations lead at the testing site, poses in front of a poster. Workers at the testing site have named the character on the poster “Tom.” They dress him up for different holidays.The surrounding area has been hit hard by the pandemic.
The last surge was a taxing time for Generoso’s staff, she added She was checking in on them constantly, making sure they took bathroom breaks and had time to eat lunch.Jen Lovallo, a registered nurse who’s been working at the site since its opening in May 2020, remembers those days well. She says she’d sometimes personally see as many as 150 patients a day — more patients than she’d encounter in a week at her old job at a community health clinic. The heavy workload took its toll on her.
Every week, Lovallo would talk to him about the vaccine, trying to allay a few more fears and share a few more talking points. Finally, she said, he came in and told her he was getting the shot the next day.Jen Lovallo has been working at the Bay Ridge testing site since it first opened in May 2020.“There's not a lot of positives that you necessarily see in this setting,” she said, her eyes filling with tears. “So it's those moments that get you.
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