Operators are increasingly voicing their disapproval of the company's president and CEO.
for renewing 20-year franchising agreements, whereby even the longest-standing operators would now be vetted more harshly and their spouses and children not be given preferential treatment over brand new franchising applicants.
The poll has shown that almost 100% of respondents disagree with the unilateral nature of these decisions, and a vast majority believe the company does not have the owner's best interest at heart. While the chain declined to comment, Erlinger has previously said the"change is in keeping with the principle that receiving a new franchise term is earned, not given." Last year, the company set a goal to
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