CSSLeaders: Great service experiences may stem attrition, but only “value enhancing” service experiences drive retention and growth. Discover 3️⃣ steps to drive value-enhanced interactions in our eBook: GartnerCSS CustomerService
Gartner surveyed 4,000 customers around the world, asking them how they interact with and feel about customer service channels today. Our analysis of the results is striking: In at least five ways,
customer service and support leaders are clinging to misconceptions about what customers want and how they behave.Understandcustomer service experience, boosting loyalty outcomes
Österreich Neuesten Nachrichten, Österreich Schlagzeilen
Similar News:Sie können auch ähnliche Nachrichten wie diese lesen, die wir aus anderen Nachrichtenquellen gesammelt haben.
Dear Annie: Readers share their thoughts on changes to customer service in recent yearsIn today's Dear Annie column, Annie Lane shares notes from many readers with the pros and cons they see in how customer service has changed.
Weiterlesen »
Vince Taps NewStore for In-store Omnichannel PlatformThe solution aims to improve the overall shopping experience of Vince customers.
Weiterlesen »
Power restored for hundreds across Noblesville, Bloomington, IndianapolisMore than 800 people each in Noblesville and Bloomington were temporarily without power late Friday, according to major service providers.
Weiterlesen »
Getting A Refund From Mental Health Startup Cerebral Can Take Its Own Toll On CustomersInternal documents show the company has a strict protocol for refunds, and customers say the company resists when they seek repayment for services not rendered – until they pull out the big guns.
Weiterlesen »
Crypto lender Nexo to stop paying interest on new deposits from US customersNexo announced a set of policy changes for US customers, a move that comes as the Securities and Exchange Commission scrutinizes products and services in the crypto lending sector.
Weiterlesen »
Thousands of FirstEnergy customers without power due to winter stormFirstEnergy estimates power to be restored to some customers by 1:30 p.m. on Friday.
Weiterlesen »