When a customer is angry, hearing them out is the most important thing. Don’t be too quick to jump in with an explanation or even offer a fix.
You’ve probably noticed that it doesn’t take much to set people off these days.
The psychic load of a global pandemic, social and political upheaval, economic instability and vague rumblings of a world war have created a situation where even the most placid among us can have a short fuse. The result is that everyday annoyances that might have provoked mild irritation in the past can make someone explode today.
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