The authors of a new report are calling for a change to how victims are compensated.
More than half of survivors surveyed said they felt unable to speak to someone from CICA for help and some 60% did not feel it was easy to submit their compensation claim - and that the information provided by CICA was unclear or not easy to understand.
"An organisation that is supposed to be helping survivors recover and rebuild is instead consistently doing them harm," he said. "I put my faith in the systems and in the government. This was a terror attack, so I thought, well of course we'll be looked after. But that didn't happen.
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