They have more trouble with the digital tools.
as soon as health organizations made the switch from in-person to virtual care.
Payán and her colleagues interviewed staff and patients at two community health centers in California about their experiences with telehealth between December 2020 and April 2021. One of the clinics serves a primarily Spanish-speaking population, and the second serves a primarily Chinese-speaking population. Neither had offered video or phone visits before the pandemic started.
Integrating third-party interpreters for non-English speaking patients into telehealth platforms was also difficult, Payán says. It’s ato add a third person to a phone or video call, particularly in platforms that aren’t set up to support external interpreting services. That can mean additional delays to care. Even something simple like a patient getting a call from a number they didn’t recognize — and didn’t want to answer — could derail the process.
“With that older population, it is a little bit more difficult because they don’t know how to use the technology”
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