Sunwing has issued an apology to passengers left stranded after winter storms upended operations.
In a joint statement on Thursday, Sunwing Travel Group CEO Stephen Hunter and Sunwing Airlines president Len Corrado said they are “incredibly sorry for letting our customers down.”We deliver the local news you need in these turbulent times on weekdays at 3 p.m.By clicking on the sign up button you consent to receive the above newsletter from Postmedia Network Inc. You may unsubscribe any time by clicking on the unsubscribe link at the bottom of our emails or any newsletter.
Hundreds of passengers were affected by Sunwing flight disruptions, which began to pile up on Dec. 22 due to weather. The company said it has completed all recovery flights related to holiday disruptions and has a plan to fix technical issues with flight alert notifications and communication flow to customers.
Meanwhile, Sunwing suggested the severe disruption to its flight schedule over the holidays is similar to what several larger carriers faced during their first peak travel season since the pandemic last spring and summer.
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