“Our heartfelt apologies for this are just beginning,” Southwest Airlines said on Monday.
Kathleen Bangs, an air travel expert at Flight Aware, said the storm’s devastating impact caught the industry off-guard after a smooth Thanksgiving travel weekend.Her advice for travelers stranded across the country: “You have to look at the country like a chessboard.”
“Don’t wait for the airlines to figure out the solution for you, because they’ve got another 1,000 people in line.” SAN FRANCISCO, CALIFORNIA – DECEMBER 26 : Travelers move through Terminal 2 in the San Francisco International Airport on Monday, Dec. 26, 2022, in San Francisco, Calif. Throughout the San Francisco airport on Monday, travelers shared stories of holiday celebrations cut short by the devastating arctic cold front that plunged much of the country into sub-zero temperatures and took the lives of at least 50 people nationwide.
Sackett, who was flying to Kansas City, arrived at SFO on Friday around 4 p.m. for his flight. After about nine hours, and three flight cancellations, he left the airport.
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