St. Joseph Medical Center in downtown Houston aims to accommodate the Latino patient population and cut down on a national problem with non-English speaking patients facing higher rates of hospital readmissions.
, offers culturally responsive care for the hospital’s Latino patients. This goes beyond the requirements for language translators because, in addition to a fully bilingual staff, the LHCE also offers a dietary menu that reflects the Hispanic culture and access to TV programming in Spanish.
“I don’t have to worry about how I’m going to tell the nurse in English, now I can call the nurses and explain to them the situation in Spanish and they will reply back in Spanish,” Gauna said. “It’s not only in the recovery, but it’s also them going home and understanding the follow-up instructions or medication regimen,” Rogers said. “It goes back to the ability for the nurse to be able to do everything she does in English, including education and discharge, in Spanish.”
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