Rachael Holgate and her partner were locked out of their home for four hours after SSE changed the locks and installed a pre-paid meter
A couple were horrified to come home to find an energy company that they are not customers of had changed their locks and installed a pre-paid meter inside the house.
Rachael has always been a customer of Shell and had never defaulted on a single energy bill. They initially started to receive letters from SSE Energy that were addressed to another man, but always returned them to the sender assuming that the company had the wrong address. She added: "I must have been on the phone to customer service for hours to try to sort the mistake, but because I wasn't a customer, they couldn't discuss any account with me due to data protection.
Rachael said: "With the price of energy nowadays, we are in such an awful position now. For our neighbours to watch bailiffs break into our property is absolutely humiliating, when we have done nothing wrong."
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