Third party hotel websites can be a real money saver. But, what if the hotel never gets the reservation? It happened to one couple on an anniversary trip.
Juanita Stevenson and her husband booked a hotel in Chicago through Hotels.com to celebrate their anniversary. But when they arrived at the hotel, a clerk told Stevenson there was no reservation on file.
However, the clerk told her that while the popular third-party booking site sent a confirmation, it did not provide booking information to the hotel itself. Therefore, the hotel had no record that Stevenson and her husband had prepaid more than $400. Luckily, the hotel still had a room left for their anniversary trip. But then came the second shocker.She reluctantly paid a second time, now with two $400 charges on her credit card.Similar complaints have come up before with many third-party travel sites — travelers make a reservation and prepay on a credit card. But when they arrive, there is no record of a reservation.
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