The U.S. Department of Transportation says it will look into flight cancellations by Southwest.
Major U.S. airlines were broadsided by the massive weekend winter storm that swept across large swaths of the country but had largely recovered — except for one.
The size and severity of the storm created havoc for airlines. Airports were overwhelmed by intense snowfall and drifts. Airlines cancelled as many as 20% of their flights Saturday and Sunday and Buffalo Niagara International Airport, close to the epicenter of the storm, remains closed on Tuesday.Southwest spokesman Jay McVay said at a press conference in Houston that cancellations snowballed as storm systems moved across the country, leaving flight crews and planes out of place.
“Just like my kids’ Christmas sucks — it’s horrible,” Burger said by phone from Salt Lake, where the family decided to drive after giving up the cruise. Burger’s call logs show dozens of unsuccessful attempts to reach Southwest over two days. The company did responded to a tweet he sent. He said they offered him and his family each a $250 voucher.
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