Southwest has hired an outside consulting firm and is working to strengthen a crew scheduling system after a meltdown roiled its operations during the holidays
Airline working with GE on fresh version of system used to reassign pilots and flight attendants during storms and other disruptions
U.S. passengers faced widespread delays Wednesday after an outage of the Federal Aviation Administration’s real-time flight operations system led the agency to temporarily ground all domestic flights. WSJ’s Jacob Passy explains what went wrong. Photo: John Locher/Associated PressSouthwest Airlines Co.
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