Some users ordered one speaker and got five.
says they’ve been charged nearly $2,000 for the additional speakers and reported receiving even more in the mail after sending the first batch back.
You can read the full message below, which is signed off on by Ruth Sleeter, Sonos’ chief information officer: I want to personally apologize for the inconvenience this has caused. You will receive a full refund for any excess orders and should see the credit issued to your account within 10 business days.
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