Accurately detecting customer sentiment can instantly elevate your support game, but companies often struggle to do so. Fret not, LLMs can help! Here’s how.
of companies have already embraced sentiment analysis technologies to analyze customer feedback, with expectations to exceed 80% by 2023. 54% Tech giants like Samsung and Amazon never cease to leave their mark on their large customer base. What's their secret recipe for success? Well, it's no clandestine formula but the marvel of sentiment analysis! These tech giants have mastered the art of listening to their customers by analyzing their sentiments.
Here's how it fuels growth and success: Impeccable Customer Experience: LLM-powered sentiment analysis works by examining customer feedback and identifying not just the sentiment but also the specific issues or aspects that lead to those sentiments. This involves advanced natural language processing techniques.
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