Have you ever had a bizarre replacement in your shopping delivery?
Online shopping is often a lot more convenient and accessible than popping down to your local supermarket - but it might not always run smoothly as you'd want it to.
Some 1,200 online shoppers were surveyed for the project and it was found that overall 47 per cent of shopping experiences involved receiving a replacement item because the one ordered was not available. Reena continued: "You have the right to reject substitutions at the point of delivery, or you could opt out of receiving substitutions altogether.
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