7 career tips for young customer experience professionals
I am a big advocate for customer experience. You may have noticed this if you follow me online - I find the topic endlessly interesting! We’re still shaping the industry so there’s a lot of exciting work to do in the space. I think young people would benefit from considering a role in customer experience and thinking about a career in it. The field of customer experience has grown tremendously in the last decade.
Since there isn’t a ton of information about this field and how to get into it, I put together a brief list of advice that I believe would help you. I recently received a note from a young person who works in customer experience in Japan and she asked me for advice. I wrote this article for her and for anyone out there who wants to do more in customer experience. From my years of experience, here are seven tips for young CX professionals looking to build their careers.
Customer experience is about building relationships and connections. To be successful, you must know how to network across various environments. You need to be as comfortable talking to someone in person as you are networking online. Build a strong network in your own organization and across other companies.Numbers are the basis of a strong customer experience, and CX professionals need to know how to tell stories with data and analytics.
A career in customer experience can be incredibly rewarding and come with great growth opportunities. Follow these seven tips to jumpstart your career and become a leader in the field. Blake Morgan is a customer experience futurist, keynote speaker and the author of the bestselling book
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