Saying these two words makes people think less of you, research says – here’s what to do instead. - CNBC
Saying"I'm sorry," especially when you're not at fault, is an automatic reaction — and chances are you've probably said it a handful of times this week.
The survey, which polled 1,600 British people and 1,000 Americans, showed a few similarities: 73% of British people would apologize for interrupting someone, compared to the 71% of Americans. And when doing a favor for someone but getting it wrong, 60% of British people said they'd apologize, compared to the 58% of Americans.
A study published in the journal Frontiers of Psychology even found that saying"I'm sorry" when intentionally rejecting someone could cause the other person to"feel worse, or that they have to forgive the rejecter before they are ready," says Gili Freedman, one of the study's authors.Choosing not to apologize may have psychological benefits, according to a study published in The European Journal of Social Psychology.
As you're composing an email, the Just Not Sorry plugin will notify you each time you use a word or phrase that undermine your message . You can also hover your mouse over the underlined words for a bite-sized explanation of how they might make people think less of you.As Juliana Breines, a professor of behavioral science at the University of Rhode Island, explained in a Psychology Today column, some types of apologies can encourage forgiveness, repair relationships and dissolve hostility.
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