Royal Mail ransomware attack leaves firms in limbo
Business reporter, BBC NewsThe 60 year-old, who runs Blue Sky Vinyl, is lucky but he admits: "Their patience will only go so far."
"If it is going to be a month or six months then at least give us the opportunity as small businesses to make decisions that can overcome this hurdle." "As with all such technical issues, we are exploring multiple workarounds to restore our systems as quickly and safely as possible."Firms say that the delay to international shipments is compounding problems they have been facing since before Christmas when Royal Mail workers went on strike.
"At the moment I am just trying to placate customers," he said. But as a small business, his hands are tied.It is expensive to send a replacement and doubly difficult for a firm such as Lello Living which produces personalised prints."At the moment, the majority of people are understanding and patient but we are seeing that patience start to dissipate."
"Just today I've had to refund a few orders that were made over the weekend that I now can't fulfil and I would say about 70% of those were international," she says.
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