DRAINED: The KPRC 2 Investigates team is actively investigating more than 200 customers who've reached out and our work is getting results. KPRC2Amy
'DRAINED' KPRC 2 Investigation looks into issues customers are having with City of Houston water bills.
This is just the tip of the iceberg because every case we send to the city takes about four to six weeks for the water department to straighten out. Folks contacting us are from Acres Homes to Alief, West Houston to Kingwood, and inside the loop. We have introduced you to customers absolutely “drained” dealing with the slow-moving, heavy-handed water department before.
“These are people who were working with the city for months some who had already been told. Sorry you owe this money,” said City Public Works Director Carol Haddock.
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