Repair insurance has come under scrutiny as some car dealers are being accused of using underhand tactics to sell extra policies
He added that a lot of customers who pay for body repair cover don’t realise that their car will be repaired by a mobile technician using the Smart system rather than, as they might assume, the dealer’s official bodyshop.
An FCA spokesman said: “No one should be pressured or tricked into buying insurance that isn’t right for them, and we would be very concerned if we saw evidence of this. Those who sell repair insurance will tell you that allowing damage, however slight, to go unrepaired isn’t only unsightly but also will cost you dearly when you return your car after a lease or a PCP finance contract.
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