A different kind of quarterback rating: how valid was Deshaun Watson's apology?
Roy Lewicki , Beth Polin , and Robert Lount Jr. confirms that not all apologies are equally effective. Across two studies Lewicki and colleagues found that the most compelling apologies include six distinct elements:Offer of repairTheir results suggest that if you’ve really messed up, you’ll do best if you use as many of these six components as possible in your apology; although some of these components were much more important than others.
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