Australia's biggest airline Qantas Airways said on Monday it will spend more than previously planned to improve 'customer pain points' but warned spiralling fuel costs may force it to raise fares from already-elevated levels.
The so-called "flying kangaroo" said it would now spend A$80 million on "customer improvements" on top of the A$150 million previously flagged.
At the same time, it said its forecast half-year fuel bill would jump by A$200 million to A$2.8 billion if the 30% jump in fuel prices it had faced since May persisted. "Any changes would look to balance the recovery of higher costs with the importance of affordable travel in an environment where fares are already elevated."
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