West Mercia Police had been told to improve how it investigates crimes and updates victims following an inspection in 2021.
A police force must improve how quickly it answers 999 calls and attends incidents, but has made improvements in the way it supports victims, a watchdog has said.
Wendy Williams, His Majesty’s Inspector of Constabulary, said: “We found that West Mercia Police has made progress against some of the cause of concern recommendations that we focused on in this revisit.“The force needs to improve how it responds to the public, particularly in how effectively it answers 999 and 101 calls and attends incidents.“While I congratulate the force on the progress it has made, the existing cause of concern will remain.
However, the force “still needs to improve” recording victims’ decisions and reasons for withdrawing from investigations. Furthermore, of 63 incidents examined, only 38 were attended by officers within the force’s own published time frames, which is a decline from the previous audit. “We welcome the independent oversight and scrutiny from HMICFRS in this area which will help us to refocus on meaningful improvement.
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