Call centre manager Laura Henderson said IT systems often ‘disconnected calls’, the inquiry into the deaths of John Yuill and Lamara Bell heard.
Police Scotland call handlers spent more than half their time battling IT issues as morale hit “rock bottom” after a merger, a fatal accident inquiry heard.
“Assumptions” were made about training, the inquiry was told, and “huge and distinct” differences in working practices between the east and west of Scotland presented additional challenges with no national guidance issued. Minutes from a Gold group meeting projected on a screen showed 900 calls were abandoned in the week of April 22.
She said: “Aspire was beset and beleaguered with technical issues including frequent freezing and disconnection of calls. It was a nightmare. There were problems with Aspire or Storm on 65% of days.”
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