Pete Buttigieg criticized Southwest over the thousands of flights it recently canceled and laid out four priorities he has for the airline in a letter Thursday.
The four priorities Buttigieg laid out for the airline: "Getting stranded passengers to their destinations safely and quickly; providing or reimbursing passengers for meals, hotels and ground transportation to or from hotels; promptly refunding affected passengers for their canceled tickets should the passenger not accept alternative offers such as rebooking; and ensuring that passengers are quickly reunited with their baggage.
In response to a request for comment, Southwest directed FOX Business to the update it posted earlier Thursday about its operations being expected to return to normalcy "with minimal disruptions" Friday."With another holiday weekend full of important connections for our valued customers and employees, we are eager to return to a state of normalcy," the airline said.
Southwest passengers with a flight cancellation or significant delay in that time period can also "submit receipts" for other related expenses.
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