Op-Ed: What can save restaurants? Try hospitality (via latimesopinion)
The COVID-19 pandemic brought a reckoning to restaurants as workers quit in droves. Some hoped to change the industry for the better. Did that happen?And hospitality has nothing to do with the power-based behavior displayed by customers, usually male, who expect servers, usually female, to endure flirtatious behavior in exchange for a decent tip, or customers of any gender who expect servers of any gender to tolerate outsize demands that make the diner feel special.
I’ll go him one further: If we want to see it, we need to be worthy of it. Hospitality is a relationship, not a delivery system, and the quicker we all step up, customers and employees alike, the better things will be for our favorite restaurants. We are pretty quick to be dissatisfied, and to say so. Take a moment for empathy, though, and consider the other side of the exchange: restaurant workers who try to maintain a gracious presence in a battered industry that’s seen thousands lose their jobs, more thousands turn their backs, continued closures and still-spotty progress in labor practices and work culture.
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